Return & Refund Policy

At UBY Global General Trading, customer satisfaction is our priority. We aim to ensure that you are fully satisfied with your purchase. If you are not happy with your order, we are here to help.

Return Policy (7 Days)
We accept returns within 7 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

To initiate a return, please contact our support team:
📧 info@ubyglobal.com
📱 +971 50 585 1187 (Call / WhatsApp)

Refund Policy
Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed using the same payment method used during purchase. The time taken for the refund to reflect may vary depending on your bank or payment provider.

Non-Returnable Items
Certain items such as opened or used personal care products, skincare items, and hygiene-related goods may not be eligible for return due to safety and hygiene reasons.

Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 24–48 hours of delivery with details so we can resolve the issue quickly.

We are committed to making your shopping experience smooth, fair, and reliable.

Thank you for choosing UBY Global General Trading.